Orders
- Can I place an order via telephone?
Yes, here are the telephone numbers available: Freephone UK: 0800 027 1928 UK: 01945 585500 International: +44 1945 585500.
Our opening hours are: 8.30 am - 5.30 pm (UK time). Monday – Friday, closed weekends and bank holidays.
- Can I still order if I live outside the UK?
Yes. Please choose your preferred country from the drop down box in your cart.
- How can I repeat my previous order?
If you have an account with us you can login and check previous orders. If you do not have an account with us, Please call us on Freephone UK: 0800 027 1928 UK: 01945 585500 International: +44 1945 585500 or email sales@abtecindustries.com.
Our opening hours are: 8.30 am - 5.30 pm (UK time). Monday – Friday, closed weekends and bank holidays.
- How can I find out what I ordered last time?
If you have an account with us, you can login and check previous orders. If you do not have an account with us Please call us on Freephone UK: 0800 027 1928 UK: 01945 585500 International: +44 1945 585500 or email sales@abtecindustries.com.
Our opening hours are: 8.30 am - 5.30 pm (UK time). Monday – Friday, closed weekends and bank holidays.
- I haven’t received an email confirmation of my order, how do I get one?
Please contact customer services on sales@abtecindustries.com and they will email you a copy to the email you request.
- How do I change my delivery address after I’ve placed my order?
For 2/3 working days delivery please call us on Freephone UK: 0800 027 1928 UK: 01945 585500 International: +44 1945 585500. Or email sales@abtecindustries.com within 24 hours of placing your order. For next day delivery please call or email before 3pm the same day.
Our opening hours are: 8.30 am - 5.30 pm (UK time). Monday – Friday, closed weekends and bank holidays.
- How do I change my email address or phone number after I’ve placed my order?
Please call us on Freephone UK: 0800 027 1928 UK: 01945 585500 International: +44 1945 585500 or email sales@abtecindustries.com.
Our opening hours are: 8.30 am - 5.30 pm (UK time). Monday – Friday, closed weekends and bank holidays.
- I’ve ordered the wrong items, but I’ve paid for them already. How do I change it?
Please call us on Freephone UK: 0800 027 1928 UK: 01945 585500 International: +44 1945 585500 as soon as possible and our staff will try their best to help.
- I haven’t received my order yet?
Please call us on Freephone UK: 0800 027 1928 UK: 01945 585500 International: +44 1945 585500 or email sales@abtecindustries.com for more information on when you will receive your delivery.
Our opening hours are: 8.30 am - 5.30 pm (UK time). Monday – Friday, closed weekends and bank holidays.
- I’ve only received part of my order, when will I receive the rest?
When you receive your order at the bottom of the delivery note there should be “balance of order to follow” which means we will send the rest when your items are in stock with us. If you would like further information, please call us on Freephone UK: 0800 027 1928 UK: 01945 585500 International: +44 1945 585500 or email sales@abtecindustries.com.
Our opening hours are: 8.30 am - 5.30 pm (UK time). Monday – Friday, closed weekends and bank holidays.
- I have received the incorrect items, what do I do?
Please call us on Freephone UK: 0800 027 1928 UK: 01945 585500 International: +44 1945 585500 or email sales@abtecindustries.com with the order number located at the top of your delivery note.
