Customer Services

Winners of Fenland Business Awards 2019 for Business of the Year and for Customer Services 2019!
From left to right: Lorraine Eyers, Nicole Rowell, Jo Ring and Michelle Rowell

​​​​​​​​​​​​​​Thank you for visiting Customer Services.

Purchasing online

Detailed below are our policies and guarantees relating to purchasing products online. We have tried to make these details as straightforward and jargon free as possible and I hope you would agree that our commitment is for your complete satisfaction. If you have any comments or concerns please contact Customer Services free on 0800 027 1928 or +44 (0) 1945 585500 between 8.30 a.m. to 5.30 p.m. Monday to Friday or email


All our prices exclude VAT ( Value added tax). VAT will be added to the cart during checkout. 

Minimum order value £15.00 + VAT.

Payment processing

Payment can be made by the following:


Abtec Industries use only the latest encryption technology to protect details of your purchase transaction including credit card details.

Order confirmation

Your order will be confirmed by e-mail.

Delivery policy and options

Schools, colleges, universities and public sector organisations

We welcome applications for credit accounts from schools, colleges, universities and public sector organisations. Please call us on 01945 585500 to fast-track your account application. Subject to our terms and conditions available on request. 

Personal callers

Facilities for personal callers and collections are available by appointment only. To view our current policies with regard to Covid19 click here. For more information contact customer services.

Product guarantee abrasives

Our abrasive products are manufactured to high standards and comply to British and International standards. Our abrasive products should reach you in perfect condition. If you are unhappy with any purchase from Abtec Industries please contact Customer Services free on 0800 027 1928. Abtec Industries is committed to resolving the matter quickly and to your complete satisfaction.

Health & safety

Whilst Abtec Industries is committed to safety into all of its products, we strongly recommend the use of personal protective equipment to help protect individuals against discomfort caused by dust particles, flying chips and constant noise.

The information contained in this website is for general information purposes only. The information is provided by Abtec Industries Limited and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of Abtec Industries Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However Abtec Industries Limited takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Michelle Rowell - Sales Director. Finalist in the Customer Services Awards. FEBA 2018 and winners of Fenland Business Awards 2019 for Business of the Year and for Customer Services 2019!