Thank you for visiting Customer Services.
Detailed below are our policies and guarantees relating to purchasing products online. We have tried to make these details as straightforward and jargon free as possible and I hope you would agree that our commitment is for your complete satisfaction. If you have any comments or concerns please contact Customer Services free on 0800 027 1928 or Skype: abtecsales or +44 (0) 1945 585500 between 8.30a.m. to 5.00 p.m. Monday to Friday.
All our prices exclude VAT ( Value added tax). VAT will be added to the cart during checkout.
Payment can be made by the following:
- Bank transfer.
- Debit card, Credit card, Charge card.
- Purchase order. (Account customers only).
Abtec Industries use only the latest encryption technology to protect details of your purchase transaction including credit card details.
Your order will be confirmed by e-mail.
Orders received before 3.00 p.m. Monday-Friday are processed the same working day. Orders received after 3.00 p.m. are processed the following working day. All orders are despatched by tracked delivery with national and international carriers and a signature on receipt is required. If there are any queries processing your order we shall notify you by email or telephone. The following are the delivery options available:
- Sameday service. Please call for details.
UK Mainland Saver. Tracked Delivery. (2/3 working days). £5.95 (Free on orders over £50.00*)
UK Mainland Next Working Day. Tracked Delivery (orders received before 3pm Mon-Fri). £9.95*
UK Islands. Express Tracked Delivery. (2/3 working days). £9.95*
Northern Ireland. Express Tracked Delivery. (2/3 working days). £9.95*
UK Mainland. Before Noon Next Day. (orders received before 3pm Mon-Fri.). £14.95*
UK Mainland. Saturday Delivery (orders received before 3pm Friday). £20.00*
Europe. 'Express Signed-For' Delivery. (2/3 days) from £9.95*
U.S.A., Canada. 'Express Signed-For' Delivery. (3/4 days) from £12.35*
South Africa, Australia, New Zealand. 'Express Signed-For' Delivery. (4/5 days) from £13.35*
Rest of the world. 'Express Signed-For' Delivery. (6/7 days) from £14.35*
* Subject to the weight of the total order and automatically updated in the shopping cart. This delivery will require a signature. All prices Exclude VAT.
Christmas and New Year dispatch times (Click here for Christmas and New Year office hours):
23rd December: Orders received before 3 p.m. Dispatched same day. After 3 p.m dispatched 30th December.
24th December: Orders received dispatched 30th December.
25th December: Orders received dispatched 30th December.
26th December: Orders received dispatched 30th December.
27th December: Orders received dispatched 30th December.
28th December: Orders received dispatched 30th December.
29th December: Orders received dispatched 30th December.
30th December: Orders received before 3 p.m. Dispatched same day. After 3 p.m dispatched 2nd January.
31st December: Orders received dispatched 2nd January.
1st January: Orders received dispatched 2nd January.
2nd January: As normal.
3rd January: As normal.
We welcome applications for trade credit accounts. Please call us on 01945 585500 for an account application form. We aim to complete the process within 5 working days. Subject to our terms and conditions available on request.
Schools, colleges, universities and public sector organisations
We welcome applications for credit accounts from schools, colleges, universities and public sector organisations. Please call us on 01945 585500 to fast-track your account application. Subject to our terms and conditions available on request.
Facilities for personal callers and collections are available by appointment only. Please contact customer services.
At Abtec we are committed to reducing any detrimental affect on the environment. All packaging materials are either bio-degradable or recycled reducing waste to minimal amounts. Through a change in marketing and homeworking we have reduced our fuel usage by a dramatic 60% since 2005.
Our abrasive products are manufactured to high standards and comply to British and International standards. Our abrasive products should reach you in perfect condition. If you are unhappy with any purchase from Abtec Industries please contact Customer Services free on 0800 027 1928. Abtec Industries is committed to resolving the matter quickly and to your complete satisfaction.
Health & safety
Whilst Abtec Industries is committed to safety into all of its products, we strongly recommend the use of personal protective equipment to help protect individuals against discomfort caused by dust particles, flying chips and constant noise.
The information contained in this website is for general information purposes only. The information is provided by Abtec Industries Limited and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. any relience you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsover arising from loss of data or profits arising out of or in connection with the use of this website.
Through this website you are able to link to other websites which are not under the control of Abtec Industries Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However Abtec Industries Limited takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.